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Satisfaction Survey // Satisfaction Survey
How often do you visit our facilities?
Less than 1 time a week
1 time / week
2 times a week
3 times a week
+3 times a week
What activity do you mainly carry out in our facilities?
Fitness activities
Indoor pool and spa
Outdoor pools
Social club and parties
All of them
How long have you been a client of our center?
Less than 6 months
More than 6 months
About satisfaction:
Rate on a scale of 1 to 10
How would you recommend our facility to a friend or family member?
Are you satisfied with the variety of activities we offer?
How would you rate the cleanliness of our facilities?
Is the staff friendly and helpful?
About the facilities
Do our gym facilities have the necessary equipment to carry out your activities?
Do you think our gym facilities are modern and well maintained?
Do our pool and spa facilities have the necessary equipment to meet your expectations?
Do our locker room facilities have the necessary equipment?
Do you think our changing room facilities are modern and adequately maintained?
About our schedules
Do you consider the opening hours to be adequate?
Would you make any changes?
What aspects of our facilities would you like to improve?
About the services:
Are you satisfied with customer service?
Do you consider the prices of our services competitive?
Have you participated in any social activities (parties and others) organized by our center? If so, how would you rate it?
Open questions:
What do you like most about our Club?
What do you like least about our Club?
What suggestions would you give us to improve?
Send
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